Our website address is https://storytellerbookstore.com.
Our Commitment To Your Privacy
StoryTellerBookStore.com Limited, trading as “StoryTellerBookStore.com” (we, us) are committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting StoryTellerBookStore.com (our site) and/or providing your personal information to us you are accepting and consenting to the practices described in this policy.
Personal Information
What Personal Information Do We Collect?
The type and quantity of information we collect and how we use it depends on why you are providing it. Personal Information is information or pieces of information that could allow you to be personally identified.
We may collect and process data about you including the following:
How Do We Collect Personal Information?
We and our suppliers may collect Personal Information in a variety of ways including:
Through the site
You may give us information about you by filling in forms on our site, making orders and using the site – this includes information you provide when you search for a product, place an order on our site, submit a review or use social media functions on our site or register to our site and when you report a problem with our site;
Offline
We may collect Personal Information from you offline such as when you telephone our customer service number. We may record calls for training and quality purposes. Where your call is to be recorded, you will be informed of this at the beginning of the call. We may use the information that we collect from you for training and monitoring the quality of the information that we provide you over the telephone. Call recordings are stored securely and access to such recordings is limited to certain personnel only. Recorded calls will be saved for no longer than is necessary;
From You
Information such as date of birth, gender and postcode, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information to us;
From other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies) and may also receive information about you from them. If you elect to connect your social media via our site, certain Personal Information from your social media account will be shared with us which may include Personal Information that is part of your profile or your friends’ profiles. We are not responsible for, the privacy, information or other practices of any third parties from which information is received and you should review their policies and practices to ensure you are happy with how they treat your data;
Cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies, but it should be noted that some cookies are required to add products to your basket and transact on the site. To learn more about this procedure and cookies more generally please visit the Cookies Information page provided by the Information Commissioner’s Office (ICO);
Through your browser or device
Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the site functions properly;
Through server log files
Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited; and
Physical Location
We may collect the physical location of your device.
In some cases, we may use a third party payment service such as PayPal to process purchases made through the site. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your Personal Information.
How do we Use Personal Information?
We may use information held about you in a number of ways including:
Disclosure Of Your Information
StoryTellerBookStore is a trading name for StoryTellerBookStore.com Limited, which is part of Aurelius Omega Limited. We may share your Personal Information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
Targeted Advertising
We may use third-party advertising companies to serve targeted advertisements on our behalf. These companies may use cookies or other technologies (such as a 1×1 pixel .gif file, also known as a web beacon) collected from your visits to StoryTellerBookStore.com and other third party websites to:
If you would like to opt-out of this retargeting please see guidance under section 4 (Access, Modifications and Choices). If in doubt, please Contact Us.
The following social media sites require you to select your interest-based advertising preferences directly on their websites: Facebook and Twitter . We suggest you also regularly review your privacy and advertising settings within all of your social media accounts.
We use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry or adding an item to their basket. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our site. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. Visitors can opt-out of Google Analytics for display advertising and customize Google display network ads using Google’s Ad Settings page. Users can completely block Google Analytics tracking using Google’s Opt-out browser add-on.
Storage and Security
All information you provide to us is stored on our secure servers. All interactions with the StoryTellerBookStore.com website, including payment transactions, will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers; this includes staff engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
By using our site, you acknowledge and consent to the potential transfer, processing and storage outside of the EEA. You should be aware that many countries outside the EEA do not afford the same legal protections to Personal Information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take reasonable and necessary measures (so far as it is within our control to do so) to ensure that third parties involved will provide an adequate level of protection.
Access, Modification and Choices
We aim to give you as many choices regarding our use and disclosure of your Personal Information.
You have the right to ask us not to use your personal data for marketing purposes. The easiest way to do so is by clicking the link provided at the bottom of any one of our emails in order to unsubscribe, although please note that this will not alter the collection of your data for the purposes of targeted advertising (see section E. Targeted Advertising). To find out more about the ways in which you can opt-out please Contact Us.
Please note that changes to our use of your Personal Information may not be effective immediately. We will endeavor to comply with your request(s) as soon as reasonably practicable and in no event later than 30 days after we received your request. Please also note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages.
When you order from us, we will send you administrative emails relating to that order. These include but are not limited to: a confirmation of your order, notification of dispatch, and tracking information. If you receive an email confirmation of an order you did not place please contact us.
You have the right to access, change and/or delete Personal Information we hold about you. Your right of access can be exercised in accordance with applicable laws. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will notify you if a charge is applicable before proceeding with your request.
We will try to comply with your requests as soon as reasonably practicable and within a maximum of 30 days. If your request is more complex, will we provide an update within 30 days, and aim to comply within a maximum of 90 days. Please note that despite our efforts, there may be residual information that will remain within our databases and other records, which will not be removed or changed immediately. Further, please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g. when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).
The consequences of choosing not to provide your Personal Information that we request from time to time are that we may not be able to deliver the goods or services you have requested, fulfill your orders or carry out our obligations under any contract entered into between you and us. Please Contact Us if you would like to understand more about your options.
Third-Party Sites
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site where the site contains a link to StoryTellerBookStore.com. The inclusion of a link on our site does not imply endorsement of the linked site by us.
Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality.
We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organisations, such as Facebook, Apple, Twitter, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organisations through or in connection with the apps or our social media pages.
Retention Period
We will retain your Personal Information only for the period necessary to fulfil the purposes outlined in this Privacy Policy. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering customer account queries. After a retention period has elapsed, the data is deleted.
Children’s Personal Information
If you are under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 18 without parental consent, then we will delete that information as soon as possible and may at our discretion disable such individual’s access to the site. If you believe that we have mistakenly or unintentionally collected Personal Information of a minor through our channels without appropriate consent, please Contact Us immediately.
We offer books and items for children for purchase by adults. For the protection of children’s privacy, we require parental consent from users who wish to make an order for one of these items for any users under the age of 18.
Sensitive Information
We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the site or otherwise to us. If you believe that we have mistakenly or unintentionally collected sensitive Personal Information through our channels please Contact Us immediately.
Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the site. Your continued use of the site following these changes means that you are deemed to accept the revised Privacy Policy.
Contact
Please do not hesitate to Contact Us if you have any questions, comments or concerns about this Privacy Policy.
As stated in the sections above, you have various rights with regard to your Personal Information including the right to tell us if you:
If you have any questions or complaints about this Privacy Policy, please Contact Us. We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.